Sunday, 3 May 2009


Everytime Camille and I stay in a hotel, something happens. This time we are having problems with our key cards.

In this hotel you have to flash your key card over a reader in the lift before the lift will work. Yesterday I did this and the lift worked. However, when I tried the key card on the door of our room it didn't work. So in the space of about 30 seconds it had expired. Down to the reception I went to get it reprogrammed.

Later that day Camille got in the lift and flashed her card and nothing happened. It was then that she discovered that you can't even open the lift door without an operational key card. Yes, she was stuck in the lift. Appallingly, when she used the emergency talk button NOBODY ANSWERED! She rang me on her mobile and I raced out to the lift to try and call it up to free her. Fortunately someone else had done pretty much the same thing and had released her but she had been in there for at least five minutes by that time. She made a trip to reception to get the card reprogrammed.

We went out today. On coming back to the hotel we got in the lift and I tried my card - not working AGAIN! Fortunately Camille's was working but back to reception I went.

Be warned - if you are staying at the James Cook Grand Chancellor in Wellington, New Zealand you need to be prepared to be stuck in the lift as their key cards seem to be bloody unreliable and they don't seem to like answering the emergency service.

I'll just repeat that hotel name to ensure it gets found by google - James Cook Grand Chancellor, Wellington, New Zealand


Hotel Key Cards said...

This one was very bad experience with you. But i think all the key cards are not the same. And hotels are also take care of these things to provide best services to their customer.