Sunday, 23 August 2009

The Bolton Hotel

A good hotel which we have stayed in before. The woman at reception was pleasant enough but needs to think about the way she approaches things. I enquired about the food style in the hotel restaurant and was startled to be told that it was 5 star dining and that I may find it a bit expensive and that there were good but cheaper restaurants elsewhere. Ok, I'm not one of the best dressed members of society; in fact I can look very rough. However, I would have thought hotel staff would know not to make assumptions about their guests.

We were given the key cards to our room and headed on up to the 3rd floor which is the same level as the Gymnasium but we were told that we were far enough away from it so we wouldn't be disturbed by the noise. We got to our room and it wasn't quite what we expected. Instead of the suite with kitchenette we had booked, we were in a tiny room with barely enough space to get around the outside of the bed. A quick "There must be some mistake" phone call was made and we were transferred to the 14th floor into something more like what we were expecting.

The staff in the hotel are very pleasant people and quite chatty. I like this and have had several conversations with them in the lifts and corridors.