Saturday, 30 April 2011

Telecom New Zealand

We had a mobile phone which we decided to transfer into someone else's name as we no longer had a use for it.  The person who was taking it over paid off all the outstanding fees and then transferred it into his name.  End of story?

No, of course it isn't. 

A month or so later I received a letter informing me my account had been disconnected and that I owed Telecom a bit over $80.00.  I have tried informing Telecom the phone had been transferred and was fully paid up at the point of transfer but Telecom has refused to listen.  All I get from their call centre phone drones is a mantra that says pay up or the bill will be turned over to the debt collectors.  After receiving a letter that basically said, "PAY UP OR THE DOGS WILL BE RELEASED", I paid the amount Telecom insists that I owe.

But that's it.  We won't be purchasing any more services from Telecom and  we are going to look at ways in which we can decrease the amount we spend with them which is currently around $7000.00 a year.

I'd like to invite Telecom to weigh up what its blind insistence on having a previously paid up bill be re-paid is going to cost the company.  Is it worth it?